Experience Economics™ Services
Clear, practical support to improve revenue, retention, and client progression.
2. Experience Economics™ Activation
(Turning insight into measurable results) This is where we implement the specific behavioural, pricing, and journey changes identified in the Diagnostic — without operational disruption.
Activation focuses on shaping the client decisions that most directly influence revenue.
What this includes
Behavioural consult architecture
Journey cues and progression design
Retention and rebooking patterns
Reliability and re-engagement systems
Behaviour-informed pricing and value framing
Marketing allocation refinement
Outcome
More clients progress into care, complete plans, return reliably, and spend in ways aligned with their goals — producing measurable economic uplift.
When this is right for you
If you’re ready to act on the findings from the Diagnostic and want support implementing high-impact changes quickly, this is the next step.
1. Experience Economics™ Diagnostic
A focused behavioural and financial diagnostic that identifies where revenue is created, leaked, or constrained across the full client lifecycle — from acquisition and pricing to retention, spend, and capacity use.
What this looks at
Client acquisition quality and conversion
Pricing elasticity and discount impact
Client lifetime value and return patterns
No-shows, lapses, and re-engagement
Utilization of rooms, providers, and modalities
Outcome
A clear economic picture and a prioritized action plan targeting 10–15% improvement in revenue or profitability within 60–90 days.
When this is right for you
If you want clarity on where performance is breaking down and which changes will have the greatest impact on clinic performance and profitability.
Engagements begin here.
3. Leadership Alignment & Implementation Support
For clinic owners and leadership teams who want continued support making decisions, aligning priorities, and putting the pieces into action over time.
This is flexible, support that adapts to your needs.
What this can include
Economic decision frameworks and trade-off analysis
Leadership alignment around priorities and sequencing
Design support for journeys, messaging, and systems
Advisory support during implementation or scale-up
Outcome
Clearer decisions, stronger execution, and sustained performance improvement — without adding internal complexity.
When this is right for you
If you want a trusted advisor alongside you as you implement, refine, or scale changes, this support can be added at any point.
If your clinic's performance depends on how clients move through care, how consistently they return, and how clearly they understand your value, this applies to you.
How We Work
Clear. Focused. Designed for momentum.
We begin by building a clear economic picture, then focus our time together on activating the changes that matter most.
Some clinics prefer a traditional, phased approach — with a one-week diagnostic, a month of activation, and optional ongoing support. Your involvement is focused on key working sessions and decisions; the analysis and design work happens between meetings.
Want to move quickly? Try the Experience Economics™ Activation Sprint
A one-week, focused working sprint for clinics that want clarity, alignment, and forward motion — fast.
How it works
Diagnostic (pre-work): I analyze your numbers in advance
Sprint week: We align, decide on priority improvements, and then design the solutions.
After: Optional advisory or design support as changes are implemented
Outcome
Clear decisions. Activated improvements. Shared momentum.
Ongoing Partnership and Advisory Services
Hands-on support through implementation, monitoring, and refinement, keeping your team aligned, maintaining momentum, and ensuring improvements translate into predictable, sustained performance gains.
Who this is for
Experience Economics™ supports any clinical model where client decisions shape performance, including:
Medspa & aesthetic clinics
Strengthens progression through care plans, stabilizes return patterns, and increases client value without adding staff or equipment.
Multi-clinic healthcare groups
Creates consistent, repeatable behavioural systems that improve revenue, retention, and utilization across locations.
Dental practices
Improves treatment-plan acceptance, recall reliability, and annual patient value through clear cues, communication, and perceived value alignment.
Veterinary clinics
Enhances compliance with recommended care, increases follow-through on treatment plans, and reduces lapses through predictable return patterns.
Allied health & wellness providers
Builds reliable visit cadence, improves plan completion, and elevates perceived value to support stable, recurring revenue.